Refund & Return Policy

1. Service-Based Business

Sasutech Services provides digital services including software development, web development, mobile app development, cloud solutions, AI solutions, and IT consulting services. As our services are customized and project-based, traditional product returns are not applicable.

2. Advance Payments

Any advance payment made for project initiation, resource allocation, planning, or consultation is generally non-refundable once work has commenced.

3. Refund Eligibility

Refund requests may be considered only under exceptional circumstances, including:

• Duplicate payment made by the client.
• Payment received but project work has not yet started.
• Mutual written agreement between both parties.

4. Non-Refundable Situations

• Completed milestones or delivered work.
• Change of mind after project approval.
• Delays caused by the client.
• Third-party service costs, licenses, hosting, APIs, or subscriptions purchased for the project.

5. Project Cancellation

If a project is cancelled after work has begun, charges will be calculated based on the work completed, resources utilized, and expenses incurred up to the cancellation date.

6. Refund Processing

Approved refunds will be processed using the original payment method. Processing time may vary depending on banking institutions and payment gateways.

7. Contact for Refund Requests

To request a refund, please contact our team through the Contact Us page and provide your project details, invoice number, and reason for the request.

8. Policy Updates

Sasutech Services reserves the right to modify this Refund & Return Policy at any time without prior notice.